Question 1

How do your sizes run?

Accepted Answer

Our cuts are relaxed and boxy by design. If you're between sizes, size down for a closer fit or stay true-to-size for the intended silhouette. Every product page includes a size chart with garment measurements in centimetres and inches.

Question 2

Do you offer half sizes or extended sizing?

Accepted Answer

We currently produce sizes XS through XXL. We do not offer half sizes. Extended sizing is planned for future capsules — join the newsletter for updates.

Question 3

How should I care for my pieces?

Accepted Answer

Wash cold, inside out, with like colours. Do not tumble dry. Do not iron directly on prints or embroidery. Detailed care instructions ship with every order and are listed on each product page.

Question 4

How long does processing take?

Accepted Answer

Orders are processed within 1–3 business days. During drops and sale periods this can extend to 5 business days. You'll receive a tracking number by email as soon as your order ships.

Question 5

How long does delivery take?

Accepted Answer

Domestic orders typically arrive within 3–5 business days after dispatch. International orders take 7–14 business days depending on destination and customs clearance.

Question 6

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide. International customers are responsible for any customs duties, import taxes, or fees levied by the destination country.

Question 7

Is shipping free?

Accepted Answer

Standard shipping is free on domestic orders over $150. Otherwise a flat rate applies at checkout based on your region.

Question 8

Can I edit or cancel my order after placing it?

Accepted Answer

Reach out within one hour of ordering to weartripplem@gmail.com and we'll do our best. Once an order enters fulfilment it can no longer be changed or cancelled.

Question 9

Do you restock sold-out pieces?

Accepted Answer

Almost never. Once a piece sells through, it stays retired. We prefer archive over abundance.

Question 10

When do new drops happen?

Accepted Answer

Main capsules land twice a year with occasional smaller drops in between. Newsletter subscribers get early access before public release.

Question 11

My order arrived damaged or incorrect. What do I do?

Accepted Answer

Email weartripplem@gmail.com within 7 days of delivery with your order number and photos. We'll make it right.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, and PayPal. Additional local methods appear at checkout based on your region.

Question 13

Is my payment information secure?

Accepted Answer

Yes. All transactions are processed through Shopify's PCI-compliant, encrypted checkout. We never see or store your full card details.

Question 14

What currency are prices in?

Accepted Answer

Prices are displayed in your local currency where supported. Your card is charged in the currency shown at checkout.

FAQ

Sizing & Fit

Shipping & Delivery

Orders & Changes

Payment